Your journey with us begins with just a few simple steps:

1. Browse our curated collections and discover products you'll love
2. Select your size, color, and quantity
3. Add to Cart and continue shopping or proceed to checkout
4. Complete checkout with your preferred payment method
5. Receive confirmation — we'll email you immediately with your order details

We accept a wide variety of secure payment methods for your convenience:

💳 Credit & Debit Cards:
• Visa, Mastercard, American Express
• Mada (مدى) — for Saudi customers

📱 Digital Wallets:
• Apple Pay
• Google Pay
• Shop Pay

🌐 Other Methods:
• PayPal

All payments are processed through secure, encrypted gateways. Your financial information is always protected.

We understand plans can change! Here's what you can do:

⚡ Within 2 hours of ordering:
Contact us immediately at orders@rberyl.com or via WhatsApp. We'll do our best to modify or cancel your order before it enters processing.

⏰ After 2 hours:
Once your order enters our fulfillment process, modifications become difficult. However, please still reach out — we'll explore every option to help you.

Applying your discount is easy:

1. Add your items to cart and proceed to checkout
2. Look for the "Discount Code" field on the checkout page
3. Enter your code exactly as received (codes are case-sensitive)
4. Click "Apply" and see your savings!

Please note:
• Only one discount code can be used per order
• Some codes have minimum purchase requirements
• Codes cannot be combined with other promotions
• Check the expiration date — use them before they expire!

Absolutely! The moment your order is placed, you'll receive:

1. Order Confirmation Email — Contains your order number, items purchased, and estimated delivery
2. Processing Update — When your order is being prepared
3. Shipping Notification — Includes your tracking number
4. Delivery Updates — Automatic updates as your package travels

Your order goes through a careful journey to reach you:

We partner with premium suppliers in the USA and worldwide to bring you unique, high-quality products. Here's how it works:

Great question! Understanding these two phases helps you know exactly when to expect your order:

⚙️ Processing Time (1-3 business days, up to 7 for special items):
This is when we:
• Verify your order details
• Coordinate with our suppliers
• Quality-check your items
• Carefully package everything
• Generate your tracking number

✈️ Shipping Time (varies by destination):
This is the actual transit time after your package leaves the fulfillment center and travels to your address.

📊 Total Delivery Time = Processing Time + Shipping Time

Good news! We have a Smart Bundling feature that saves you money:

When you order multiple items, we may:
• Combine them into one shipment to save you shipping costs
• Wait for all items to be ready before shipping together

⏱️ Additional Processing Time for Multi-Item Orders:
• 2-3 items: +1-2 days
• 4+ items or items from different suppliers: +3-5 days


Prefer faster delivery? Contact us at orders@rberyl.com and we can discuss shipping items separately (additional shipping fees may apply).

Tracking your order is easy! Here's what to expect:

📧 You'll receive:
• A tracking number via email once your order ships
• A direct link to monitor your package in real-time

🔍 You can also:
• Visit our Order Tracking page
• Enter your order number to see the latest status

⚠️ Please note:
• Tracking may take 24-48 hours to update after shipping
• International tracking may show limited updates while crossing borders
• Once in your country, updates become more frequent

Here are our realistic delivery estimates:

Total Time = Processing (1-3 days) + Shipping

Region	Shipping Time	Total Delivery
🇺🇸 United States	2-10 days	3-13 days 🚀
🇨🇦 Canada	8-14 days	9-17 days
🇬🇧 United Kingdom	4-14 days	5-17 days
🇪🇺 Europe	6-16 days	7-19 days
🇰🇼 Kuwait	6-10 days	7-13 days ⚡
🇸🇦 Saudi Arabia	7-14 days	8-17 days
🇦🇪 UAE	9-16 days	10-19 days
🇦🇺 Australia	8-16 days	9-19 days
🌍 Other Countries	15-30 days	16-33 days

🇸🇦 We proudly serve our home region!

Country	Shipping Time	Status
🇰🇼 Kuwait	6-10 days	⚡ FASTEST
🇸🇦 Saudi Arabia	7-14 days	⭐ PRIORITY
🇦🇪 UAE	9-16 days	⭐ PRIORITY
🇧🇭 Bahrain	10-14 days	✓ Available
🇶🇦 Qatar	10-19 days	✓ Available
🇴🇲 Oman	15-20 days	✓ Available
🇯🇴 Jordan	17-22 days	✓ Available

🇺🇸 Great news for our American customers!

Since many of our products ship from US-based fulfillment centers, delivery to the Americas is our fastest!

Country	Shipping Time	Status
🇺🇸 United States	2-10 days	🚀 FASTEST
🇨🇦 Canada	8-14 days	✓ Available
🇲🇽 Mexico	7-18 days	✓ Available
🇧🇷 Brazil	16-29 days	✓ Available
🇨🇱 Chile	10-15 days	✓ Available

🌍 We ship worldwide!

Region	Shipping Time	Status
🇬🇧 United Kingdom	4-14 days	⭐ PRIORITY
🇩🇪 Germany	8-14 days	✓ Available
🇫🇷 France	8-14 days	✓ Available
🇳🇱 Netherlands	6-14 days	✓ Available
🇦🇺 Australia	8-16 days	✓ Available
🇳🇿 New Zealand	8-16 days	✓ Available

Important information for international orders:

International orders may be subject to customs duties, import taxes, and fees imposed by your country. These charges are:

• Not included in product prices or shipping costs
• Determined by your country's customs authorities
• The responsibility of the recipient (you)

🌍 Key Thresholds:
• 🇸🇦 Saudi Arabia: VAT 15% may apply on orders over SAR 1,000
• 🇺🇸 United States: Orders under $800 usually duty-free
• 🇪🇺 European Union: VAT typically charged on all imported goods

We offer FREE shipping on qualifying orders!

It's simple! Just meet the minimum order value for your region:

• 🇺🇸 USA & Canada: Orders $79 or more
• 🇸🇦 Saudi Arabia & Gulf (GCC): Orders SAR 299 or more
• 🌍 International: Orders $99 or more

Tips to reach free shipping:
• Add a small item to reach the threshold
• Bundle items from your wishlist
• Check our "Under $20" collection for add-ons

Your satisfaction is our top priority! Here's our policy:

For hygiene and safety reasons, the following items are final sale:

• Swimwear & Bodysuits — hygiene considerations
• Intimates & Undergarments — health and safety
• Jewelry & Accessories — unless defective
• Beauty Products — skincare, cosmetics, fragrances
• Face Masks — hygiene purposes
• Items marked "Final Sale" — clearly indicated on product page
• Customized or Altered Items — made specifically for you

Starting a return is easy:

Step 1: Email care@rberyl.com with:
• Your order number
• Which item(s) you're returning
• Reason for return
• Clear photos showing the issue (for international orders)

Step 2: We respond within 24 hours with your resolution options

Step 3: Choose your preferred resolution:
• Store Credit (instant, use on any future purchase)
• Free Replacement
• Full Refund

Step 4:
• USA: We provide return address for shipping
• International: Resolution processed immediately — no shipping needed!

We process refunds as quickly as possible:

💳 Store Credit: Instant — sent via email immediately

💳 Card Refunds: 3-7 business days after approval

💳 PayPal: 1-3 business days after approval

💳 Bank Transfers: 5-10 business days (varies by bank)

We're so sorry if this happened! Here's what to do:

Step 1: Take clear photos/video of the damage or defect
Step 2: Email care@rberyl.com within 7 days of delivery
Step 3: Include your order number and description of the issue

Lost packages are rare, but we've got you covered:

First: Check your tracking — sometimes packages show as delivered 1-2 days early
Second: Check with neighbors, building security, or family members
Third: Contact your local post office/carrier with your tracking number

Still missing?
Email us at support@rberyl.com with your order number. If we confirm the package is lost, we'll either:

• Reship your order for FREE, or
• Provide a full refund

100% secure — guaranteed!

Your security is our top priority. Here's how we protect you:

🔒 SSL Encryption: All data encrypted during transmission
💳 PCI-DSS Compliant: Highest payment security standards
🛡️ Secure Gateways: Powered by Shopify's trusted infrastructure
🚫 No Storage: We never store your complete card details

Card/Digital Payments:
You're charged immediately when you place your order. This helps us process it faster!

All charges appear as: "RBERYL" or "RBERYL.COM" on your statement

Our prices are displayed based on your location:

• Saudi Arabia & GCC: Prices shown in SAR (Saudi Riyal)
• USA & International: Prices shown in USD (US Dollars)

Don't worry — this happens sometimes. Here's what to check:

• Card details: Verify card number, expiry date, and CVV
• Available balance: Ensure sufficient funds are available
• Bank restrictions: Some banks block online/international transactions
• Daily limits: You may have exceeded your card's daily limit
• Try another method: Use a different card or payment option

Still having issues?
Contact your bank to authorize the transaction, or reach out to us at billing@rberyl.com.

We source premium products from trusted suppliers worldwide!

At Rberyl, we partner with carefully selected manufacturers and suppliers — primarily in the United States, but also from other quality-focused regions around the world.

Why this matters to you:
• 🌟 Access to unique products not found locally
• ✅ Quality standards that meet international expectations
• 💎 Curated selection — we only offer what we'd wear ourselves

100% authentic — guaranteed!

At Rberyl, we never compromise on quality:

• We source directly from trusted manufacturers
• Every product undergoes quality verification
• We never sell counterfeit or imitation goods
• Our suppliers meet strict quality standards

Finding the perfect fit is easy with our resources:

On each product page:
• Detailed size chart with measurements
• Model's height and size for reference
• Fit description (Relaxed, Regular, Slim)

Our Size Guide includes:
• Measurements in both inches and centimeters
• Instructions on how to measure yourself
• Size charts for all product categories

We work hard to ensure accurate representation:

• Photos taken in natural lighting when possible
• Colors calibrated for accuracy
• Multiple angles provided

Please note: Slight variations may occur due to:
• Different screen settings and monitors
• Lighting conditions when viewing in person
• Natural variations in materials

Popular items often come back!

To be notified:
• Click "Notify Me" on the sold-out product page
• Enter your email to receive an alert
• You'll be among the first to know when it's available

Note: Limited edition or seasonal items may not return. When you see something you love, don't wait too long!