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↩️ Return & Refund Policy
Your Satisfaction is Our Priority — Fair, Clear, Hassle-Free
Last Updated: November 29, 2025
Your Trust is Our Greatest Treasure
At Rberyl, we stand behind every product we sell. If something isn't right, we'll make it right.
📋 Return Policy Overview
We understand that shopping online requires trust. That's why we've created a clear, fair return policy that protects you while being practical for our international business model.
Because we ship worldwide from trusted suppliers, we've created two policies to best serve our customers:
• USA customers can easily return physical items
• International customers avoid expensive return shipping with our trust-based policy
International return shipping is extremely expensive and impractical — often costing more than the item itself! Instead of making you pay for expensive shipping, we trust you.
Simply send us photos or video of any issue, and we'll resolve it immediately:
✅ No expensive return shipping
✅ No waiting weeks for your refund
✅ No hassle — just quick solutions
This is our promise to you. 💎
✅ Return Eligibility
To be eligible for a return or refund, your situation must meet one of these criteria:
- ✓ Item arrived damaged — packaging or product damaged during shipping
- ✓ Item is defective — manufacturing defect or doesn't work as described
- ✓ Wrong item received — we sent something different from what you ordered
- ✓ Item doesn't match description — significant difference from product page
- ✓ Change of mind (USA only) — item must be unworn, unwashed, with tags
📝 How to Request a Return or Refund
Contact Our Team
Email care@rberyl.com with your order number and reason for return
Provide Evidence (International)
Send clear photos or video showing the issue with your item
Receive Authorization
We'll review and respond within 24-48 hours with your options
Resolution
Choose store credit (instant), replacement, or refund
⏱️ Refund Processing Time
Refunds are processed to your original payment method. Please note that your bank or payment provider may take additional time to post the refund to your account.
If more than 15 business days have passed since approval, please contact billing@rberyl.com.
🚫 Non-Returnable Items
For health, safety, and hygiene reasons, the following items are final sale and cannot be returned:
❌ Non-Returnable Categories
- ✗ Intimates & Swimwear — bodysuits, underwear, lingerie, swimsuits
- ✗ Jewelry — earrings, piercing jewelry, personalized pieces
- ✗ Beauty Products — cosmetics, skincare, fragrances (if opened)
- ✗ Personalized Items — custom-made or engraved products
- ✗ Sale & Clearance Items — items marked as final sale
- ✗ Gift Cards — non-refundable, no expiration
💡 Not sure if your item is eligible? Contact us at care@rberyl.com before purchasing.
📦 Damaged or Defective Items
If your item arrived damaged or defective, we'll make it right — no questions asked!
- Take clear photos/video of the damage (packaging and product)
- Email care@rberyl.com with your order number and photos
- We'll respond within 24 hours with a solution
We cover all costs for defective or damaged items — you pay nothing.
📭 Order Never Arrived?
If your order hasn't arrived within the estimated delivery window:
- ✓ First, check your tracking number for the latest status
- ✓ Contact us at orders@rberyl.com with your order details
- ✓ We'll investigate with the carrier and keep you updated
- ✓ If confirmed lost, we'll reship or refund at no cost to you
💳 Return Shipping Costs
📌 Original shipping fees are non-refundable in change-of-mind cases.
🔄 Exchanges
Need a different size or color? We offer exchanges subject to availability:
- ✓ USA customers: Return original item and we'll ship the replacement
- ✓ International customers: Contact us — we may ship replacement directly at no extra cost
💬 Need Help with a Return?
Our Customer Care team is here for you!
Returns & Refunds: care@rberyl.com
Order Issues: orders@rberyl.com
Billing Questions: billing@rberyl.com
We respond within 24-48 hours (business days)
Rberyl — Where Quality Meets Distinction
CR: 7051636574 | Jeddah, Kingdom of Saudi Arabia 🇸🇦
